Privacy Policy

Effective Date: [16 August 2025]

Last Updated: [16 August 2025]

1. Introduction

shelbybeachhouse.com.au (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our holiday rental website and related services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, and address.
Booking information: check-in/check-out dates, number of guests, payment details, and special requests.
Account information: username, password, preferences, and communication history if you create an account.
Device and usage information: IP address, browser type, operating system, and site usage patterns via cookies and analytics tools.
Payment information: credit/debit card details (processed securely through our payment provider – we do not store full card details).

3. How We Use Your Information

We use your personal information to:

Process and manage bookings.
Communicate with you about reservations, inquiries, and customer support.
Provide a secure and personalised user experience.
Improve our website, services, and marketing.
Comply with legal obligations.

4. Sharing Your Information

We may share your personal information with:

Property owners/managers: to facilitate your booking.
Service providers: including payment processors, IT providers, and customer support partners.
Legal authorities: if required by law, regulation, or to protect our rights.

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse website performance, and deliver relevant advertising. You can manage or disable cookies through your browser settings, but some features may not function properly without them.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of online transmission or storage is 100% secure.

7. International Transfers

If you book properties outside Australia or use services hosted overseas, your personal information may be transferred and stored in other countries. We take steps to ensure that any overseas recipients comply with privacy protections consistent with Australian law.

8. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete, or outdated. Please contact us using the details below.

9. Marketing Communications

We may send you marketing emails or SMS about holiday rentals, promotions, and offers. You can opt out anytime by clicking “unsubscribe” or contacting us directly.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access your personal information.
Request correction of inaccurate information.
Complain if you believe we have breached your privacy.

11. Complaints

If you have concerns about how we handle your information, please contact us at [insert email/phone]. We will respond within a reasonable timeframe.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

12. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

shelbybeachhouse

Use the contact from below